1. What is Umley.ng?

Umley.ng is an eCommerce platform based in Lagos, Nigeria. We offer a wide variety of goods and services, catering mainly to short-let guests and locals. Our goal is to provide convenience by delivering quality products as well as services quickly and efficiently.

2. What types of products and services do you offer?

We offer an extensive range of products, including groceries, personal care items, electronics, household goods, and more. Additionally, we provide services such as massages, haircuts, laundry, cleaning, and meal deliveries.

3. Where do you deliver?

Currently, we serve customers in Lagos, Nigeria, with a view to expanding to other parts of the country. Our delivery services are available to homes, hotels, and short-let accommodations.

4. How long does delivery take?

For customers in Lagos, we offer same-day or next-day delivery, depending on the time of your order and product availability. You will receive a confirmation email with an estimated delivery time after placing your order.

5. What payment methods do you accept?

We accept various payment methods, including:

• Credit and debit cards (Visa, Mastercard)
• Bank transfers
• Paystack and other mobile payment platforms.

6. Can I track my order?

Yes, once your order has been shipped, you will receive an email or SMS with tracking information so you can monitor the status of your delivery.

7. What is your return policy?

You can return most items within 7 days of receiving your order, provided the products are unused and in their original packaging. Some items, like perishable goods and services, are non-refundable. Please see our Return and Refund Policy for more details.

8. What if I receive a damaged or incorrect item?

If you receive a damaged or incorrect item, please contact our customer service team immediately at support@umley.ng, and we will arrange a replacement or refund.

9. Do you offer gift cards?

Not at the moment. We currently do not offer gift cards that can be used on our platform.

10. How can I contact customer support?

You can reach our customer support team via email at support@umley.ng or call us at 0800……….. We are available Monday to Saturday, 9 AM to 6 PM.

11. Can I schedule a service (e.g., cleaning or laundry)?

Yes, you can book services like cleaning and laundry through our platform. Simply select your desired service, choose a time, and we will confirm your booking.

12. What areas are you planning to expand to?

We are currently expanding our services to other major cities across Nigeria, starting with Abuja and Port Harcourt. Stay tuned for updates.