Privacy Policy

Effective Date: [17 Septemper 2024]

Introduction

Umley.ng (“we”, “us”, or “our”) operates as an eCommerce platform focused on providing products and services to short-let guests, hotel guests, and the general public in Lagos, Nigeria. We respect the privacy of our customers and are committed to protecting the personal data we collect and process.

This Privacy Policy outlines the types of information we collect, how we use it, and the measures we take to ensure your privacy. By using our website and services, you consent to the practices described in this policy.

Information We Collect

We collect various types of personal information to facilitate the use of our platform and improve our services. The information we collect includes:

  1. Personal Identification Information:
    • Full name, email address, phone number, home or delivery address, and other contact information.
    • If you create an account, we may also collect your username and password.
  2. Order and Transaction Information:
    • Information about your orders, such as the products or services purchased, date and time of purchase, and order status.
    • Payment details, including the type of payment method used (e.g., debit or credit card, bank transfer), though we do not store sensitive payment information such as card numbers. This is processed by third-party payment providers.
  3. Device and Usage Information:
    • We may collect details about the device you are using to access our website (e.g., IP address, browser type, device type, operating system).
    • We track how you navigate our site, including pages viewed, time spent on the site, and other browsing patterns.
  4. Cookies and Tracking Technologies:
    • We use cookies, pixels, and similar tracking technologies to improve user experience, remember preferences, and analyze site traffic. You can control your cookie settings through your browser.

How We Use Your Information

  1. To Process Orders and Deliver Products and Services: We use your contact and transaction information to fulfill orders, manage payments, and deliver goods and services to your address.
  2. Customer Support: Your contact information is used to respond to queries, provide customer support, and resolve issues with your orders.
  3. Marketing and Communications: With your explicit consent, we may use your email or phone number to send you promotional offers, updates on new products, and other marketing messages. You may opt-out of receiving these communications at any time.
  4. Improvement of Services: We use analytical data (such as browsing patterns) to optimize our website, improve product offerings, and enhance customer experience.
  5. Compliance with Legal Obligations: We may use your information as required to comply with legal obligations, such as record-keeping for tax purposes or responding to lawful requests from law enforcement.

How We Share Your Information

Your information will not be sold or rented to third parties. However, we may share your information with third parties in the following scenarios:

  1. Service Providers and Partners: We share your personal data with trusted third parties, such as:
    • Payment processors to securely handle transactions.
    • Delivery services to ensure your products reach you.
    • Customer support providers to assist with inquiries.
    • Marketing service providers to send you promotional materials (with your consent).
  2. Legal and Regulatory Requirements: We may disclose your personal information if required by law, such as to comply with legal proceedings, court orders, or requests from government authorities.
  3. Business Transfers: In the event of a merger, acquisition, or sale of assets, we may transfer your information as part of that transaction.

Security of Your Information

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These include encryption, firewalls, and secure data storage. However, no method of online transmission or storage is 100% secure, and we cannot guarantee absolute security.

Your Rights Regarding Your Personal Information

You have several rights regarding your personal data, including:

  • Right of Access: You can request to view the personal information we hold about you.
  • Right to Rectification: If any of your data is inaccurate or incomplete, you can request corrections.
  • Right to Erasure: You may request that we delete your personal information under certain circumstances, such as when the information is no longer necessary for the purposes for which it was collected.
  • Right to Restrict Processing: You can request that we limit the use of your data in certain cases.
  • Right to Data Portability: You can request a copy of your data in a commonly used format.
  • Right to Withdraw Consent: If you previously consented to data processing (e.g., for marketing), you can withdraw your consent at any time.

To exercise any of these rights, please contact us at support@umley.ng.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Once your data is no longer required, we will securely delete or anonymize it.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of those websites before sharing any personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The revised version will be effective as of the date it is posted on our website. We recommend reviewing this page periodically to stay informed about how we protect your privacy.

Contact Us

If you have any questions or concerns about our Privacy Policy, please contact us at support@umley.ng.